Frequently Asked Questions?

Most tours and activities can be cancelled free of charge up to 24 hours before departure, according to the cancellation policy of your booking. If you do not arrive at the meeting point on time, your booking will be considered a no-show and will be non-refundable. We understand that unexpected situations can happen. If you are unable to join the tour due to illness or another urgent reason, please contact us as soon as possible. Depending on availability and occupancy, we may be able to offer a rescheduling option. If rescheduling is possible, a fee of €15 per person will apply.

Small bags, handbags, and small backpacks that can be kept with you inside the vehicle are allowed free of charge. Larger suitcases or bags that need to be stored in the luggage compartment are subject to a €5 fee per bag, payable in cash to the driver. If you are traveling with several large bags, please contact us in advance so we can confirm whether luggage space is available.

Entrance tickets for Peles Castle and Bran Castle are not included in the standard tour price and must be purchased separately. For Peles Castle, we strongly recommend purchasing your tickets in advance from the official Peles Castle ticketing website: https://bilete.peles.ro Availability is limited and tickets often sell out quickly, especially during weekends and public holidays. For last-minute bookings, there is a high risk that tickets may no longer be available for your visit. For tours operating from Thursday to Sunday, we recommend booking the first available time slot, starting from 09:15–11:00, or at the latest the second time slot, starting from 11:00–12:45. For tours operating on Wednesday, the suitable time slot is 10:00–12:45. For Bran Castle, tickets can usually be purchased on the day of the tour, depending on the schedule and timing of the visit.

We offer a variety of tours, including city tours, day trips, and multi-day tours that start and end in Bucharest. Our tours cover many of Romania’s famous landmarks and hidden gems and are designed to cater to a range of interests and budgets. For groups larger than 25 passengers, please email us at booking@grayline.ro to request a custom offer tailored to your group’s needs.

Most of our tours are available throughout the year. However, some seasonal tours, such as A Day at the Black Sea and Explore Danube Delta, are only available during the summer season, from May to September. Additionally, some tours that run year-round may not be available daily but only on specific days of the week. We recommend checking availability for your preferred date when booking.

Our tours and activities usually depart from and return to Bucharest. During our day trips and multi-day tours, we visit several destinations across Romania and Bulgaria, including castles, historic towns, natural attractions, and cultural landmarks. To explore our available tours and destinations, please visit: https://www.grayline.ro If you have a specific destination or request in mind, please contact us and we will let you know what options are available.

Most of our tours and activities are conducted in English. For the Peleș Castle, Bran Castle & Brașov Day Trip, departures in Italian or Spanish may also be available on selected days, depending on the schedule and availability. Please check the available language options on the activity page during the booking process.

Yes, you may leave the tour at any point, as long as the location is safe for you. Any such intention must be communicated to the guide at the beginning of the tour. Please note that no refunds will be issued for early departure.

Unfortunately, our tours are not wheelchair accessible, and most attractions we visit are not fully adapted for wheelchair users. If you require assistance, please contact us before booking, and we will do our best to find a suitable alternative for you.

Small bags, handbags, and small backpacks that can be kept with you inside the vehicle are allowed free of charge. Larger suitcases or bags that need to be stored in the luggage compartment are subject to a €5 fee per bag, payable in cash to the driver. If you are traveling with several large bags, please contact us in advance so we can confirm whether luggage space is available.

Most of our tours and activities are fully refundable if cancelled at least 24 hours before departure, under our Easy Cancellation Policy. For activities lasting more than 24 hours, the following cancellation policy applies: - cancellations made 31 to 8 days before departure: 50% refund; - cancellations made 7 days or less before departure, including the day of the activity: non-refundable. All cancellation requests must be sent by email to booking@grayline.ro. Cancellation requests cannot be accepted by telephone.

Most tours and activities can be cancelled free of charge up to 24 hours before departure, according to the cancellation policy of your booking. If you do not arrive at the meeting point on time, your booking will be considered a no-show and will be non-refundable. We understand that unexpected situations can happen. If you are unable to join the tour due to illness or another urgent reason, please contact us as soon as possible. Depending on availability and occupancy, we may be able to offer a rescheduling option. If rescheduling is possible, a fee of €15 per person will apply.

Attraction schedules and access rules are managed directly by each attraction and may change without prior notice. If an attraction is closed unexpectedly or due to circumstances beyond our control, refunds are not usually possible for that reason alone. However, we will do our best to adjust the itinerary, offer an alternative stop, or provide another suitable solution whenever possible. If you have concerns about a specific attraction, please contact us before your tour.

Some tours and activities require a minimum number of participants to operate. If the minimum number is not reached, we will contact you and offer one of the following options: - an alternative date for the same activity; - a different activity, if available; - a full refund, if none of the alternatives work for you.

No, you do not need to print your booking confirmation. A digital confirmation shown on your phone is enough. Our staff has the passenger list, so you may be asked to show your booking reference or confirmation email before boarding.

Our tours can usually be canceled free of charge up to 24 hours before departure, according to the cancellation policy of your booking. If you miss the tour because of a flight delay or late arrival, your booking will normally be considered a no-show and will be non-refundable. We understand that travel delays can happen, and we will do our best to help. If possible, we may offer a rescheduling option, depending on availability and occupancy. If rescheduling is possible, a fee of €15 per person will apply. Please contact us as soon as possible so we can check the available alternatives for you.

Yes, booking amendments may be possible up to 24 hours before departure, subject to availability and the conditions of your booking. To request a change, please email us at booking@grayline.ro and include: your booking ID; - the name used for the reservation; - the change you would like to make. Please note that changes are not guaranteed until they are confirmed by our team.

Most of our tours and activities are full-day or fixed-schedule experiences, so they usually cannot be combined on the same day. You can, however, book multiple activities on different days, depending on your travel plans and availability. To browse our available tours and activities, please visit: https://www.grayline.ro If you need help planning your itinerary, please contact us and we will be happy to assist.

Yes, last-minute bookings may be possible, as long as there is still availability. We do our best to keep our online availability updated and to accept bookings as close to the departure time as possible. However, some activities may require advance booking, especially when entrance tickets, limited capacity, or special arrangements are involved. To check availability and book, please visit: https://www.grayline.ro If you need assistance, please contact us before booking.

Meeting Point and Scheduled Time Pick-up locations - University Square – Gray Line Meeting Point, Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square - Romana Square - Gray Line Meeting Point, Piața Romană 8 Pick-up location: bit.ly/Romana_Square Departure schedule Morning Departure - 09:30 09:30 – University Square – Gray Line Meeting Point 09:40 – Romana Square – Gray Line Meeting Point Return from Therme: 15:00 Late Morning Departure - 11:30 (Only on Saturday and Sunday) 11:30 – University Square – Gray Line Meeting Point 11:40 – Romana Square – Gray Line Meeting Point Return from Therme: 17:00 Afternoon Departure - 13:30 13:30 – University Square – Gray Line Meeting Point 13:40 – Romana Square – Gray Line Meeting Point Return from Therme: 19:00 Important notes - Please arrive at the pick-up location at least 5 minutes before departure. - The driver can wait only a few minutes at each location. - If you need assistance, please contact Gray Line Romania before your scheduled pick-up time.

Meeting Point and Scheduled Time Departure time: 08:30 Meeting point: University Square – Gray Line Meeting Point, Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Important notes - The tour departs on time, and waiting time is limited. - If you arrive after the departure time and miss the tour, your booking may be considered a no-show. - If you need assistance, please contact Gray Line Romania before your scheduled departure time.

Meeting Point and Scheduled Time Departure time: 07:45 Meeting point: University Square – Gray Line Meeting Point, Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Important notes - The tour departs on time, and waiting time is limited. - If you arrive after the departure time and miss the tour, your booking may be considered a no-show. - If you need assistance, please contact Gray Line Romania before your scheduled departure time.

Meeting Point and Scheduled Time Departure time: 07:30 Meeting point: University Square – Gray Line Meeting Point, Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Important notes - The tour departs on time, and waiting time is limited. - If you arrive after the departure time and miss the tour, your booking may be considered a no-show. - If you need assistance, please contact Gray Line Romania before your scheduled departure time.

Yes, hotel pick-up and drop-off may be available as an optional extra service, subject to availability. This service is not required in order to join the tour. The cost is €7 per person, per way — €7 for hotel pick-up and €7 for hotel drop-off. If you do not book this extra service, you can join the tour from our standard departure point: University Square – Gray Line Meeting Point Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Please be at the meeting point at least 5 minutes before the scheduled departure time.

The standard departure point for our tours and activities is: University Square – Gray Line Meeting Point Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Your exact departure time will be shown on your booking confirmation. Please be at the meeting point at least 5 minutes before the scheduled departure time. If you booked the optional hotel pick-up service, your pick-up time and details will be confirmed separately, depending on your accommodation location and availability.

You will receive an email with your confirmed departure details approximately 12 hours before the activity starts. This email will include your meeting point, departure time, and any important updates or changes related to your activity. Please make sure to check your inbox, spam, or promotions folder before the tour.

Our tours depart on time, so we kindly ask all passengers to be at the meeting point at least 5 minutes before the scheduled departure time. Waiting time is limited. If you arrive after the departure time and miss the tour, your booking will be considered a no-show and will be non-refundable. Rebooking for another date may be possible, depending on availability and occupancy, but it is not guaranteed. If rebooking is possible, a fee of €15 per person will apply.

Airport drop-off is not included by default and is subject to availability, route, and operational logistics. If you need to be dropped off at Henri Coandă International Airport, please inform your tour representative at the beginning of the tour. We will do our best to assist, but airport drop-off cannot be guaranteed. If a direct airport drop-off is not possible, our team can help you with alternative options.

Our standard departure point is: University Square – Gray Line Meeting Point Bulevardul Regina Elisabeta 9-5 Location: bit.ly/University_Square Joining the tour from a different location is not guaranteed and may only be possible in limited cases, depending on the route, traffic, and operational logistics. If you would like to request a different pick-up location, please contact us in advance at pickup@grayline.ro. We will check whether it is possible and confirm the details before your tour.

Yes, you may leave the tour before returning to Bucharest, as long as it is safe and possible to do so at that location. Please inform your tour representative at the beginning of the tour if you plan to leave early, so we can take this into account during the day. Please note that no refund will be issued for any unused part of the tour if you decide to leave early.

Our transportation vehicles are not equipped with child car seats, and the minimum age for participation is 4 years old. Families traveling with children under 4 years old can only book private tours. Please contact us for more details.

Unfortunately, our tours are not wheelchair accessible, and most attractions we visit are not fully adapted for wheelchair users. If you require assistance, please contact us before booking, and we will do our best to find a suitable alternative for you.

Small bags, handbags, and small backpacks that can be kept with you inside the vehicle are allowed free of charge. Larger suitcases or bags that need to be stored in the luggage compartment are subject to a €5 fee per bag, payable in cash to the driver. If you are traveling with several large bags, please contact us in advance so we can confirm whether luggage space is available.

No, bringing food to Therme SPA is not allowed. However, the spa has a restaurant and a bar where you can purchase meals and drinks during your visit.

Yes, towels and bathrobes can be rented directly at Therme SPA. Prices vary depending on the type of rental, and payment can be made at the reception desk upon arrival. For the most updated pricing, we recommend checking the official Therme SPAwebsite.

The duration of the visit to Therme SPA is prearranged according to the tour schedule. If you wish to stay longer, you can do so, but you will need to arrange your own transportation back to Bucharest. Please inform the guide or driver at the beginning of the tour if you plan to extend your stay.

Meals and drinks are not included in our tours and activities, but there are usually opportunities to purchase food and drinks at stops along the way. For full-day trips, we make stops at different restaurants where you can choose from various meal options. For safety and cleanliness reasons, and out of respect for the other passengers, eating inside the vehicle is restricted, and we kindly ask guests to wait until the scheduled stops to have their meals.

We recommend bringing: ✔ Comfortable walking shoes ✔ A hat and sunscreen if it’s sunny ✔ A jacket or warm layer in case it gets chilly ✔ A camera to capture the highlights ✔ Cash in local currency: RON (Romanian lei) if your activity takes place in Romania, or euro if you’re traveling to Bulgaria, as not all places accept cards. ✔ If your tour includes travel to Bulgaria, ensure you have all necessary documents for crossing the border (passport or national ID, depending on your nationality)

You will have approximately 1 hour and 30 minutes at each main stop. Exact timing may vary depending on traffic, castle schedules, and the overall pace of the day. At each location, your tour representative will confirm the meeting point and return time. Please make sure you are back at the agreed meeting point at least 5 minutes before the scheduled departure time.

Yes, you can choose to stay in Brașov instead of returning to Bucharest, but please inform your tour representative at the beginning of the tour. Please note that, in most cases, Brașov is visited before Bran Castle, not as the final stop of the itinerary. If you decide to stay in Brașov, you may need to arrange your own transportation from Bran Castle back to Brașov. This transportation is not included in our service and must be paid separately. Public buses usually operate between Bran and Brașov, but schedules and availability are not managed by Gray Line Romania.

Yes, our tours run regardless of weather conditions, as long as the weather is not extreme or unusually dangerous. In case of severe weather that may pose risks to passengers, we will evaluate the situation and provide alternative options or cancellations if necessary.

You can request a specific guide; however, resource allocation is planned in advance based on our work schedule. While we will do our best to accommodate your request, we cannot guarantee the availability of a particular guide. If you have a preference, please let us know in advance, and we will check the possibility.

Tipping is appreciated by our guides and drivers as a recognition of the quality of service provided. While it is not obligatory, it is a common practice to show appreciation for a great experience.

Card payments are accepted in most places, but we recommend having some cash with you, as some smaller locations or attractions may only accept cash. For tours in Romania, the local currency is RON / Romanian Lei, while for the day trip to Bulgaria, the local currency is EUR / Euro. Our staff can also assist you with finding an ATM, depending on the itinerary and available time.

In most cases, entrance fees are not included in the standard activity price and must be purchased separately. Some activity options may include entrance tickets, depending on the activity and the option you booked. Please check the “What’s Included” and “What’s Excluded” sections of your booking voucher to see exactly what is covered.

Entrance tickets for Peles Castle and Bran Castle are not included in the standard tour price and must be purchased separately. For Peles Castle, we strongly recommend purchasing your tickets in advance from the official Peles Castle ticketing website: https://bilete.peles.ro Availability is limited and tickets often sell out quickly, especially during weekends and public holidays. For last-minute bookings, there is a high risk that tickets may no longer be available for your visit. For tours operating from Thursday to Sunday, we recommend booking the first available time slot, starting from 09:15–11:00, or at the latest the second time slot, starting from 11:00–12:45. For tours operating on Wednesday, the suitable time slot is 10:00–12:45. For Bran Castle, tickets can usually be purchased on the day of the tour, depending on the schedule and timing of the visit.