Frequently Asked Questions
Everything you need to know about our tours
What types of tours do you offer in Romania?
We offer a variety of tours, including city tours, day trips, and multi-day tours that start and end in Bucharest. Our tours cover many of Romania’s famous landmarks and hidden gems, and are designed to cater to a range of interests and budgets.
What is included or excluded in a tour?
The specific inclusions and exclusions for each tour are listed in the tour description and itinerary. Please refer to the tour description and itinerary for a detailed list of what is included and excluded in each tour.
How do I book a tour?
You can book a tour directly on our website, by selecting the tour you are interested in and following the booking process. If you have any questions or need assistance, please don’t hesitate to contact us and we will be happy to help.
What is your cancellation policy?
Our cancellation policy varies depending on the duration of the tour. Most services are fully refundable up to 24 hours before departure under our Easy Cancellation Policy. For tours longer than 24 hours, cancellations made between 31 and 8 days before the excursion receive a 50% refund. Cancellations made 7 days before the excursion and on the day of the excursion are non-refundable.
All cancellations shall be emailed to [email protected], cancellations will not be accepted via telephone.
Do you offer group discounts?
Yes, we offer group discounts on many of our tours. Group sizes and discount amounts vary depending on the tour, so please contact us with your group size and tour of interest for more information on available discounts. We also offer private tours for groups that prefer a more personalized experience. Please contact us for more details.
Is there an age range for your tours?
The following age ranges will be considered for the price of tickets:
• Children (Age 4-17)
• Adult (Age 18-99)
Families with children under the age of 4 y.o. can attend private tours only, please contact us for more details.
Where will I be picked up and at what time?
Pick-up and drop-off are available at select central locations. For a list of our pick-up locations and times, please visit https://pickup.grayline.ro/. When making a booking, you will have the option to choose a pick-up location that is most convenient for you. Please be ready 5 minutes early as pick-up time may differ from the scheduled departure. We will try our best to avoid delays.
If you have any further questions or concerns about pick-up and drop-off locations, please contact us at [email protected] and we will be happy to assist you.
Can I amend my booking?
Yes, in many cases, you can amend your booking after making a reservation. Amendments can be made up to 24 hours before departure and are subject to availability. If you would like to amend your booking, please contact us at [email protected] and we will be happy to assist yo
What meal options are available during your tours?
Meals and drinks are not typically included in our tours, but there are usually opportunities to purchase food and drinks at stops along the way. For full-day trips, we make stops at different restaurants where you can choose from various food options.
What should I bring on the tour?
We recommend that you bring comfortable shoes, a hat and sunscreen for sunny days, and a jacket for cooler weather. You may also want to bring a camera and a sense of adventure!